Refund policy

We want you to be satisfied with your purchase. If there is an issue with your order, please review the information below.

Returns

As all items are made to order, we do not accept returns for change of mind, sizing issues, or personal preference.

Returns are accepted only if the item is:

* Defective

* Damaged

* Incorrect (wrong item received)

To request a return, contact us at trinkly.contact@gmail.com within 7 days of receiving your order.
Please include your order number and clear photos of the issue.

Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

If approved, we will offer:

* A replacement, or

* A refund to the original payment method

Non-Returnable Items

The following items are not eligible for return:

* Made-to-order apparel

* Sale items

* Gift cards

Exchanges

We do not offer direct exchanges.
If a replacement is approved due to a defect or error, it will be issued at no additional cost.

European Union – Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel your order within 14 days of delivery.

However, this right does not apply to items that are made to order or personalized, in accordance with EU consumer protection regulations.

Refunds

If your return request is approved, refunds will be processed to the original payment method within 10 business days.
Please note that it may take additional time for your bank or card provider to complete the transaction.

If more than 15 business days have passed since approval, please contact us at trinkly.contact@gmail.com